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Beth Din dispute with manufacturer foments discontent over pricing

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Local manufacturers of kosher food say they are looking overseas for alternative kosher certification following the furore caused by the Beth Din’s removal of a company’s kashrut licence last week.

A longstanding relationship between the Johannesburg kosher department and Honeyfields, an ice cream, sugar cone, and chocolate manufacturing company, turned sour, resulting in it being stripped of its kosher licence.

The Beth Din claims it was because of a contractual breach following “ongoing non-compliance” with its stringent kosher model, in which it has a zero-tolerance policy for non-compliance.

Honeyfields claims it all comes down to money, saying that the Beth Din took its kosher certificate away because it steadfastly refused to accept the “exorbitant spike” in Beth Din kosher fees.

However, the Johannesburg kosher department insists it has nothing to do with fees.

“This has nothing to do with an increase in Beth Din fees. The breakdown is purely over non-compliance over many years and the unco-operative nature of the company with regard to kosher compliance,” said Head of Kashrut Rabbi Dovi Goldstein.

There has been a lot of allegations this week both on social media and on ChaiFM over what people in the community claim to be “sky-rocketing kosher food prices” and the Beth Din’s alleged “lack of service, transparency, and communication”.

The Beth Din has threatened to seek legal action following Honeyfield’s message to its Jewish clients in which it allegedly questioned the Beth Din’s integrity and pricing models. Honeyfields is further challenging the Beth Din’s price hikes at the Competition Commission, claiming unfair business practice.

The owner of Honeyfields, George Georghiou, told the SA Jewish Report that he may have made mistakes in the past, but he always rectified them. “I accept and admit there have been mistakes with the printing of my labels in the past, but I always acknowledge this and fix them. This is not about me and my procedures being kosher or parev, it’s to do with the increase in fees which I’m not prepared to pay,” he said.

He said he believed many manufacturers would “ be looking at obtaining kosher certification elsewhere overseas because they are left with little choice,” he said.

Georghiou says he is looking for a new hechsher as he wants to remain loyal to his Jewish clients. “Three products including parev and dairy chocolate-lined sugar cones and wafer baskets are going into 600 stores nationwide and sadly, the Jewish community won’t be able to buy them even though the products are kosher, but are now uncertified,” he said.

In a message to his Jewish clients last week, he said the Union of Orthodox Synagogues (UOS) had inflated his fees by a whopping 600%, which was going to affect the prices consumers were going to pay in the future. He wrote that he was offered numerous payment methods to meet the obligation, which he told the SA Jewish Report remained unaffordable.

“I’m just a simple chocolate and ice cream maker, I’m not here to fight. But when they decide to damage my turnover, that’s declaring war, and I will go to war with the Beth Din,” he said.

Georghiou isn’t the only manufacturer prepared to take a stand.

Johannesburg mashgiach Akiva Mallett decided to explore alternative options when he set up his new company, Dairyluv, which makes Chalav Yisrael dairy products. “I found that during my application process, there was a lack of commitment on the part of the UOS, and I felt it would turn out to be a disappointing relationship,” he said.

So he looked further afield for kosher certification.

“I applied to six of the world-leading kosher authorities, and chose Montreal Kosher. It was a long application process, but made easy with the professional people working there. We have a six-hour time difference but overcame that obstacle through proper communication and understanding.

“Even though the exchange rate plays a role, I believe the fees will still be less than what I would be paying here,” he said.

The owner of The Chocolate Tree, Moshe Amoils, told the SA Jewish Report that this outcry has brought to his attention the fact that manufacturers and producers aren’t alone in this struggle.

He said his Beth Din kosher Pesach fee in 2017 was R7 200. It went up more than 300% in 2020 to a staggering R45 000.

He successfully negotiated this down with the kosher department, explaining how it would negatively affect the community.

“Many people realise that there are actually other options available. People are considering moving further afield, and will do so if they find it more affordable, especially if it comes with better service and improved relationships.”

One longstanding manufacturer who prefers to remain anonymous said he was dissatisfied with the way the Beth Din conducted itself. “After many years, I’m considering applying elsewhere for an international hechsher,” he said.

Colin Hurwitz of Glens Sauces told the SA Jewish Report that the consumer was the biggest loser. “My heart broke earlier this year when I overheard an old lady complain that she couldn’t afford to buy a bottle of my kosher-for-Pesach tomato sauce. These are the people who are suffering. The Beth Din has lost sight of this.

“My tomato sauce costs what it does because of the many crippling hidden costs over and above the Beth Din Passover fee,” he said.

Another kosher manufacturer and retailer speaking under condition of anonymity questioned whether the Beth Din had the community’s interests at heart.

“Eateries are constantly trying to cut back and streamline their businesses to the bone because it’s becoming increasingly difficult to keep the cost of kosher down for the end user. They are constantly listening to complaints by the consumer about increased food prices while doing their utmost.”

Goldstein told the SA Jewish Report he was saddened by this latest scandal, considering the fact that the department had worked tirelessly to improve customer relations and ensure food prices were kept as low as possible.

The Stan & Pete saga had positive results in a vastly transformed department and a total revamp in kashrut, including a new scientific and equitable pricing model, he said.

“Our goal is for more people to eat more kosher more often. We don’t turn people away when they can’t afford the full price. In fact, we offer them various ways to remain on board because it’s in our interest to have more kosher products available for the community,” Goldstein said.

According to him, every company, no matter the size, is charged the same R32 000 annual base fee according to the new scientific pricing model. This is the standard fee applied across the board before other expenses come into play, for example the number of factories and products.

“People can apply for a special discount. We don’t turn people away, we understand times are tough, especially during COVID-19 when we have offered payment holidays and alternative payment options,” he said.

In the case of Honeyfields, he said, “The company had been included in no less than five alerts over the years which we consider way beyond the acceptable norm. The situation became untenable.

“Our community trusts that our stamp can be relied on, and when we have tried multiple times to work with a company and it still refuses to work with us, we are left with no choice.

“Sadly Mr Georghiou has taken a shot at our reputation, and we take this seriously. This is why we have decided to take legal action,” he said.

When a company asked for financial assistance, the department would “go out of its way on a case-by-case basis to offer a discount or phase-ins over multiple years to make it fair and equitable”, Goldstein said.

“Our approach is to benchmark against the world’s best kashrus agencies, and we are seeing that we are more than 50% less than other international agencies. So, you would need to question how some overseas hechshers can offer their services at such low costs, and whether it’s sustainable.”

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Humanity’s best rises after violent unrest

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The KwaZulu-Natal Jewish community has begun emerging from the shock of last week’s chaos, remaining vigilant and expressing gratitude for assistance provided by the wider community. Moreover, they are paying it forward wherever they can to others in need.

Those working in relief operations in KwaZulu-Natal and Gauteng describe a spirit of ubuntu (humanity towards others) among ordinary South Africans that has sparked practical, powerful change.

”We not only helped ourselves, we helped others, and they in turn helped us. Regardless of religion or ethnicity, there was aid,” said Hayley Lieberthal, the media spokesperson for the South African Jewish Board of Deputies (SAJBD) KwaZulu-Natal Council.

The Jewish community in the coastal city was hardest hit by last week’s violence and looting, in which businesses were destroyed, food and fuel supplies were disrupted, and communities felt under threat. Now, they say they are humbled by the chain of support that has encircled them.

Lieberthal said the community continued to “adopt an attitude of constant vigilance”, noting that threatening “fake news” still circulated and patrols in residential areas continued throughout the night.

Government security efforts simply haven’t been sufficient, she said. “In spite of the announcements from the government, the SANDF [South African National Defence Force] isn’t here to protect residential areas or citizens, it’s here to protect national key points. The national and metro police are under-resourced and outnumbered.” As such, while “the community certainly appreciates the efforts of the SAPS [South African Police Service] and Metro Police, the community has taken care of itself”.

Lieberthal said the community was still trying to come to terms with the reality of what had hit it. “It’s very difficult for those who weren’t directly impacted by this crisis to understand what it was like to be in the thick of it. Children and adults alike were terrified. We hope that this nightmare is over. It’s now time to pick up the pieces and try and start again.”

The national leadership of the SAJBD, as well as a number of other communal organisations, corporations, non-profits, small businesses, and private individuals has been fundamental to ensuring the delivery of essential items to the community through protected convoys.

“To date, we have received medication, non-perishable items such as flour, tinned foods, oil, pasta, toiletries and personal hygiene items including adult nappies, sanitary towels, formula, meal replacements, medication, and kosher meat – all of which has been delivered or handed out,” said Lieberthal.

Reverend Gilad Friedman of the Umhlanga Jewish Centre described the individual heroism that underpinned collective efforts. There were those who organised private flights to deliver goods; and a local doctor and a pharmacist, who opening up his pharmacy “mid riot”, worked together to help provide chronic medication. Volunteers brought bakkies and vans to take goods to distribution centres at shuls, and some acted as personal shoppers, moving from store to store to try and get the products needed by the elderly. Some are manning the phones, trying to make contact with every community member on record to check up on their welfare.

More than just providing for basic needs, there is also a sense of spiritual unity, according to Friedman. “Last week, people didn’t know if they were going to have food for Shabbat, and one of the rabbinical families at the shul got flour from all the people that they could find, and made challot for all the families.”

Last Thursday, the centre established a helpline with the tagline, “Do you need help, or do you want to help?”

“Since the message went out until today, I’ve had to charge my phone four times a day,” said Friedman. “There is just an endless stream [of calls], and credit goes to the people on the ground making a difference.”

Rabbi Shlomo Wainer of Chabad in Umhlanga echoes Friedman’s appreciation of support. Along with other Jewish community organisations, he is now helping to co-ordinate assistance to impoverished areas in Inanda and Phoenix, having been in long-term contact with a bishop and pastor in those vicinities.

“We have launched what we called ‘Operation Beyond Relief’ because I don’t believe that relationships are only for now because of the difficulties. This is for the continued relationship of goodness and kindness at all times.”

Wendy Kahn, the national director of the SAJBD, said it was involved in this project as well as numerous other operations to provide food aid across affected areas. “The past weeks have been devastating for our country, and the SAJBD, in addition to assisting and supporting our Jewish community in KwaZulu-Natal, has prioritised the alleviation of hunger that the past unrest has unleashed in KwaZulu-Natal and Gauteng.”

In collaboration with other foundations in Gauteng, “in the past week, we have supported the distribution of hundreds of food parcels to areas in distress”. These include Eldorado Park, Orange Farm, Kliptown, Vanderbijlpark, as well as Alexandra, and more help is being planned for the East Rand.

On the ground, the Board took part in clean-up operations in Daveyton. “Although it was heart wrenching to see the destruction, it was also incredibly uplifting to be part of the solution. We were so moved by the community in Daveyton, that we intend to return with other ways of supporting the community,” said Kahn.

The SAJBD is also working with The Angel Network in KwaZulu-Natal as it organises truck and air deliveries of essential goods. Glynne Wolman, the founder of The Angel Network, said that within four days, they had managed to collect more than R500 000 in funding, and had already dispatched trucks loaded with 1 800 food parcels, 200kg of nutritionally fortified e’Pap, 14 000kg of mielie meal, and one ton of soya meal to help those left in the direst conditions after the unrest.

“We have seen the worst of people, and now we have the chance to see people at their best. More than anything [in the aftermath], it has been ubuntu in its truest form,” said Wolman.

Jewish humanitarian group Cadena’s director of international alliances, Miriam Kajomovitz, echoed Wolman’s observations. The organisation has been helping in Gauteng in various capacities, be it clean-up operations, organising psychological support, and now planning small-business relief for those whose livelihoods were destroyed: “We are all working together. Everyone is giving of their expertise and what they can for the good of all.

“Crisis is always an opportunity for change,” Kajomovitz observed.

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Days of wreckage and reckoning

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As South Africans face the largest outbreak of unrest and violence in the post-apartheid era, the community of KwaZulu-Natal reels from safety concerns, lost businesses, and looming food and fuel shortages.

In Gauteng, while central community areas haven’t been directly affected, the province remains on tenterhooks as it looks at the longer-term effects on the country as a whole.

“It’s like a war zone. I haven’t slept for two days,” said Michael Ditz, shortly before he began another patrol in his Durban North neighbourhood this week.

Ditz, the co-owner of retail chain Jam Clothing, said that last week, they owned 115 stores with a national footprint. This week, “we are now down to 99, we have lost 16 stores. Some have been burnt to the ground, others just had their goods looted.”

“We still have to assess the full damage, but the tragic irony is the long-term job losses – it will take years to rebuild.”

Ditz said it was too early to process fully the shock of the past few days. “I just feel gutted,” he said.

He said they also faced personal danger. “Our families and our houses are under threat. We are literally guarding our own neighbourhood.”

Yet, he said, unity had been forged in this regard. “We have been working with the Muslim community.” A similar collective effort is also happening in Jewish community member Darren Katzer’s neighbourhood in central Musgrave.

“With the Muslim community, it has been unbelievable. We are working closely together, just protecting each other and doing whatever we can.”

Especially as food shortages become a real possibility, “our neighbourhood block is literally having meals with all of us together, so that we can pool our food, because we don’t know if we are going to run out. That’s the reality.”

The looting has decimated businesses, shops, and factories in the area, and the violence is “on their doorstep”. The equivalent of their proximity to the unrest would be something like the looting of Norwood or Sandton in Johannesburg.

Shops are now shut in the vicinity, and where one might be found open, mass queues are forming. Janyce Bear, who along with her husband, Rod, are shop owners in a mall that was looted in Glenwood, said people were trying to source items like baby formula.

She said her family had looters strolling in their neighbourhood, “coming up our road with their trolleys filled with stolen goods. You feel like you are in another world.”

Both she and her husband were recovering at home from COVID-19 when their mall was attacked, and while they are grateful their store was spared, they are devasted for the other tenants.

It’s a sentiment that Jenny Kahn, who owns a store with her husband in the same mall, shares. She described their fellow tenants as “family”, who have even helped with donations to the Union of Jewish Women outreach activities in which she is involved.

“By the grace of G-d and my prayers to Hashem, for some unknown reason, our shop was spared,” she said. The sole reason they can think of for the sparing of their shop is that while they are a jewellery store, they also sell “fancy goods”. These include menorahs, which were on prominent display in their window.

“The majority of the people that buy the menorahs are Christian church goers.” Perhaps, she muses, this acted as some kind of deterrent.

Hayley Lieberthal, the media spokesperson for the South African Jewish Board of Deputies (SAJBD) KwaZulu-Natal Council, said that while they were “aware that there has been loss of business and livelihoods within the community”, exact numbers couldn’t be given at this time.

“At present, there are extremely long queues for petrol and food. Supermarkets that are able to open are limiting the items being bought. The SAJBD KwaZulu-Natal and Community Security Organisation (CSO) are hard at work to resolve these two matters.”

“Although tension is running high here, we have an incredible community that has always come together and once again, this is no exception,” Lieberthal said.

The Johannesburg CSO’s director of operations, Jevon Greenblatt, said that while the picture in that province was different to that on the ground in KwaZulu-Natal, people should be careful while also curbing panic and hysteria. Inaccurate posts on social media, for example, could lead to police and security companies being called out unnecessarily, preventing them from attending scenes where they are truly needed.

“Remain cautious and close to home,” he urged.

Amidst the turmoil and horror of the past week, stories also began to emerge of communities fighting back against looters. Property developer Steven Herring, under whose company Tembisa’s Birch Acres was built, witnessed this when his mall was threatened and people from the neighbourhood stood up to the looters.

“It’s amazing to see. When we’re on the edge, it’s unique that people are standing up, stepping up, and showing support. It’s heartwarming to see that at the end of the day, there’s light at the end of the tunnel.”

Yet, he said, this kind of community support was forged right from the start. “When we built the mall 10 years ago, we were hands on with the community every step of the way. On the property, not only is there the mall, there’s a taxi rank, a vicinity for hawkers, a centre-managers office, a car wash, and even shops that are especially allocated to elevate people from being hawkers to shop owners. It’s an all-inclusive process that has been going on for a very long time, and we keep those relationships going.”

On the flipside, Jewish community member Reuben (whose name has been changed), who was involved in security operations on the frontline in Johannesburg, witnessed some truly dark moments.

“We went to a store in Jeppe that had been looted, and where the owners had asked for help to access their store – a small corner spaza shop. As the owners were driving up, you could already see in their faces that their lives were shattered. They started to cry. They were shaking and as they walked into the store, there was nothing. They just broke down.

“I have seen enough carnage and damage, [but I was moved by this]. That was the worst part, you saw the real cost of the violence wasn’t destruction of roads, it was lives.”

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Light at the end of the tunnel after heavy COVID-19 losses

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The Johannesburg Jewish community is reeling from unprecedented COVID-19 deaths during the third wave of the pandemic. But in spite of these tragic fatalities, the vaccine is clearly having a positive effect.

“We are dealing with many sad losses at the moment. We’ve just had the 200th Jewish death from COVID-19 in the Johannesburg region since the beginning of the pandemic,” says Chevrah Kadisha Chief Executive Saul Tomson. “We’ve had a 35% increase in deaths over normal levels year on year. June this year was extremely high, and we expect that July will be just as harrowing. The winter waves are definitely worse.

“The third wave has put a huge strain on our operational team. It’s working through the night, six days a week, and running up to eight funerals a day,” Tomson says. “That’s a funeral every hour. The load is intense.”

While some burial staff have contracted COVID-19, “There hasn’t been a moment when they’ve said it’s too risky. It’s a small team that’s completely committed. In spite of the pressure and volume, it continues to operate with efficiency and compassion.”

Tomson says the Chev also relies on volunteers, and there is a huge amount of logistics and paperwork behind the scenes when a COVID-19-positive community member passes away. This is in the context of hospitals and the department of home affairs being overwhelmed with deaths.

Some of the toughest moments have been funerals for young people. “We have seen some young deaths, but it’s not the norm. The average age of COVID-19 deaths is 77 years old. One of the worst days was when we buried a husband and wife at the same time. We’ve done funerals for couples a week or two apart, but never both at the same time. We had to ask a whole set of halachic questions – it was totally unprecedented. It’s also very difficult when families can’t attend if they are COVID-19-positive,” he says.

Local virology expert Professor Barry Schoub explains why the Jewish community has been considerably more seriously affected by COVID-19 than the general community. “First, the majority of the country’s Jewish population resides in Gauteng, the province which has been by far the most severely affected in the country. As at 6 July, Gauteng accounted for about 62% of the total number of cases in the country. Second, the median age of the Jewish population is 45 years, against a national average of 26 years. Age has been well documented to be the major determinant of severity of disease and hospital admission. Third, the penchant for functions and get-togethers, often discarding COVID-19 precautions, is an important yet preventable contributor.”

Says Tomson, “The funeral streaming that we started in December has made an impact. The professionals who used to video Barmitzvahs and weddings are now at the cemetery all day, streaming funerals. While that’s an upsetting thought, it has created much-needed income for them. And it’s a gift to the families by allowing members who can’t be there to be part of the service. Virtually every funeral is streaming now, and can be found on the Chev website.”

In spite of all the negative news, there’s a ray of light at the end of the tunnel. “Our staff was vaccinated nearly two months ago with the Johnson & Johnson [J&J] vaccine, and it has been a game changer,” Tomson says. “Very few have got COVID-19, and we’ve had zero staff hospitalised. It’s effective against the current variants. The same goes for our cemetery staff and volunteers, who were also vaccinated with J&J. They have a lot of public contact, but they’ve been only mildly symptomatic or completely asymptomatic.”

Says Schoub, “Vaccine rollout in countries with high coverage has drastically reduced the extent of severe infection, hospitalisation, and death. For example, in the United Kingdom (UK), which has now reached 59% population coverage, the tally of daily cases per million population was 423 as against 202 for South Africa [on 6 April]. However, the daily death rate per million population was only 0.5 per million population for the UK as against 5.5 per million for South Africa.”

Johannesburg general practitioner Dr Daniel Israel says, “The vaccine is an absolute ray of hope. Studies show that in spite of the fact that some people have had only one dose of Pfizer, and have still caught COVID-19, the incidence of people becoming very unwell after having been vaccinated is little to nothing. If one looks at the countries where vaccinations have taken place, vaccination has really made the rates of COVID-19 drop to almost nothing. Vaccination is the way to go. It’s the only way we’re going to get out of this.”

Meanwhile, all Chevrah Kadisha residents over the age of 60 got their second dose of the Pfizer vaccine last week. “With the massive increase in community deaths in June, only one Chevrah Kadisha resident has died from COVID-19. That’s staggering, given their age and frailty. With our staff being vaccinated and all our protocols in place, it shows the power of the vaccine in preventing spread and severe illness,” Tomson says.

He says they were scheduled to get the second dose only in mid-July, “but our team phoned the health department every day and were relentless. We got our entire allocation 42 days after the first dose [the minimum time in terms of government policy], and our team immediately got to work. They went room to room, vaccinating virtually every resident. We were at the top of their list for the second jab. It shows the tenacity and commitment of our care team. My message is that vaccines work. I’ve seen it first-hand. We’re so grateful.”

Tomson says the Chev has been extended on all three fronts. “The Chev is unique in that it not only cares for the aged, vulnerable, and frail, who have been severely impacted by COVID-19, it also offers financial relief to indigent families, who have been severely affected by the economic fallout of the pandemic. I don’t know any other organisation that does this. It’s also a burial society. We have been extended beyond imagination.

“Financial relief is ongoing,” he says. “It isn’t changed by the different waves [of COVID-19]. We’ve experienced a significant influx of families needing financial assistance – a 15% increase over the past year. Younger families are also needing additional financial help.

“I keep thinking that without the support of the Jewish community, nothing we’ve done in this pandemic would have been possible,” Tomson says. “There are ongoing challenges, and it’s an ongoing partnership with the community. It has been so since 1888, and we are blessed.”

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